Refund policy

Returns, Refunds & Exchanges

Due to the custom and made-to-order nature of our products, all sales are final. We do not offer returns, refunds, cancellations, or exchanges on custom printed transfers.

If you receive an order with a printing defect or an issue caused directly by our error, you must contact us within 3 business days of delivery. Clear photos of the product and packaging will be required for review. If approved, a replacement or shop credit may be issued at our discretion.

Covert Printing Co. is not responsible for issues resulting from:

• Customer supplied artwork or low resolution files
• Incorrect file sizing, transparency, or upload errors
• Improper application or pressing techniques
• Incorrect temperature, pressure, or pressing time
• Use of non-commercial heat presses or home irons
• Color variations between screens and printed products
• Shipping delays, lost packages, or carrier mishandling

By placing an order, you acknowledge and agree to all shop policies, file requirements, disclaimers, and terms and conditions.